Anonymous
map-marker Mumbai, Maharashtra

To register a complaint on my ironbox

My iron-box water functioning has got a problem. Not able to do ironing properly. During the process, water is pouring outside. So not able to do ironing
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Dottie p Pqb

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

*** for small lid

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The person who I spoke to in reference to my *** for my small lid that got broken they said they would send me out of label and I hope it gets here so I can get a new *** for my lid and use them thank you very knowledgeable person
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James P Xhx

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Verified Reviewer

Dreadful product, worse customer relations!

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Having had tefal products previously, I recently bought an Airfyer 9in1 that looked great in the advertising. I was particularly swayed by the idea of being able to cook a rotisserie chicken. The reality is a cheap lump of plastic, not fit to cook any more than a handful of fries. No chicken could ever fit in it, it's impossible to clean and looks dreadful. I reached out to Tefal who had no interest. Shame on them. Spend your money on products half the price that are ten times better value. They have lost my custom forever.
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Loss:
$150

Preferred solution: Apology

User's recommendation: AVOID

Anonymous

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Verified Buyer
| map-marker Tisauti, Suceava

Produs de slaba calitate

Tefal - Produs de slaba calitate
Tefal - Produs de slaba calitate - Image 2
Statie Tefal Expres Proteja - Dezamagitor Fier greu,presiune abur mica, buton aburfara blocare, nici o diferenta intre ofadicăr clasic si statia care se presupune ca are 7.5bari
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Chuck R Bop

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Verified Reviewer

New non stick pans are garbage

Bought a set of the new ceramic coated non stick pans. Worked fine for 2 uses. Now everything sticks and they are all ready to be replaced . I will never again purchase anything with the name tefal on it.
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Loss:
$140
Cons:
  • Junk

Preferred solution: Just letting buyers beware

User's recommendation: Do not purchase from tefal

Anonymous
map-marker Stone, Kentucky

Cookware initiatives

These are the worst pans ever you can't even cook a grilled cheese without sticking I cook on medium to low heat and everything sticks never had a problem out of tfal before
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User's recommendation: Don't buy her

Sanaa H Lgp

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Verified Reviewer
| map-marker Cairo, Cairo

Guarantee neglected

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Tefal - Guarantee neglected
Tefal - Guarantee neglected - Image 2

Dear sirs,

I bought an air fryer in June 2022 for 3000 LE in Egypt on-line from a company called "Altejarra".. I received it in its original package not sealed but it had a guarantee and an invoice.

I used it for 8 months and suddenly it stopped working.. I went to the representative in Egypt who told me that it's out of guarantee while it's still 8 months and that the guarantee is from the date of manufacture not the date of buy .. They told me that it will take 2 weeks to be repaired and that I have to call after 10 days to let them decide if it's under guarantee or not. I called on the date and they said they didn't decide about the guarantee and there is no new motors and that I have to ask again after 10 more days..

I contacted the customers protection organization in Egypt and unfortunately the took the side of the representative that there is no guarantee for me as the machine is produced in 2019..

They force me to pay 1150 LE to take my air fryer set with a new motor.. The strange is that they change the motor while they told me fefore that there was no motors due to the import problems in Egypt.

Please let me know if this is legal or not and if I had to pay or not.

Best regards

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Esra G Vqh

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Verified Reviewer
| map-marker Istanbul, Istanbul

Complain about a product - Tefal "Kopuklum" Turkey

Complain about a product - Tefal Kopuklum Turkey
Iam a customer of Tefal for many years in Turkey. Recently I bought a Turkish Coffee machine Köpüklüm in one of Tefal shops in İstanbul / Turkey which I was not happy with at all. In manual book it says that you have to stir it to make a foam. But you have to stir it minutes to achieve well performed foam. And when it is done the taste is unpleasant due to overcooking. So I wanted to give it back but I was refused. I really do not think that it is worth to lose a good reputation gained over the years on just one product. Or do you think so? Awaiting your assistant on this soon.
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User's recommendation: To buy Tefal "Kopuklum" after it is updated and that they read the comments about the product

Albena Sze

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Verified Reviewer

Repairing tefal air fryer

Please give me the phone no. of the company who repairs Tefal air Fryer in Durban. Thank you.Mr Bobat.
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Manickam N

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Verified Reviewer
| map-marker Sunbury-On-Thames, England

Tefal problems at customer service

I have a Tefal steam iron went faulty and trying to get it repaired for the last 2weeks and with no help from the customer service. I have contacted customer service and spoke to a person by the name of Lydia and she asked me to send an email which I promptly did and I had no repose from them then Called them to find out after a week and they are unable find my e mail and the she wanted me to pay £68.

pound for repair which I paid and have the iron available for collection by some one.. No instruction was given about packaging .

A person called to collect the iron and said it has to be packed in a box and will come to collect the following day but never turned up.

I have packed the iron in a box but I have not been sen an address label to be put on the parcel.

I received an email from Parcel force requesting me to write the address and and put a reference number IT314**** but I have not been sent an

address to put on the parcel.

Today 6th Sept 2022 the parcel is to be collected between 9am-6 pm but I have no address label or even for me to write the address I have no address sent by Tefal customer service.

I am very much disappointed by the service provided by Tefal. The iron Purchased quite expensive around 300+ pounds and the service provided

by the company is so poor.I thing some one should look at the problems at customer service to rectify this shortcoming

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Preferred solution: Apology

PissedConsumer Official

Companies that still do business in Russia

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Tefal - Companies that still do business in Russia
Explore video interviews

Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.

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Mahmood M Ynt

Genius airfrier top glass not fixed

I want to fix the top glass of air-frier genius After long effort I am not able to fix the glass , plz help me out
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Preferred solution: Top Glass fixed

Kathleen Q Xjk
map-marker Dublin, Leinster

No ancer

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My vacume smells of burn and the suction isnt working correctly and nobody is helping me I have a lot of money for this very upsetting for me
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Cons:
  • Product life too short
  • Absent customer care

Preferred solution: My vacume replacement

Yusuf A Qzt

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Verified Buyer
| map-marker Jaipur, Rajasthan

My Tefal Blissgliss Steam Iron not working

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My Tefal Blissgliss Steam Iron not working
My Tefal Blissgliss Steam Iron not working - Image 2
My Tefal Blissgliss Steam Iron not working - Image 3
I purchased,from Reliance Mart ,a steam iron of tefal but got out of order after a month. I m calling on their toll free no.186******** which is not existing.its ambarrashing.
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Loss:
$500
Cons:
  • Absent customer care

Preferred solution: Deliver product or service ordered

User's recommendation: Ghanta

Siopao
map-marker Dubai, Dubai

My double sided frying pan is defective

The frying pan magnet in the holder is nit sticking in the other holder. Its my first time to used it, thats why we didnt use it anymore. I dont have a receipt becauase its a gift on my birthday. How to replace it? Do you have a service center in phillipines? Please let me know.
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Loss:
$139

Preferred solution: I want to replace or repair it

Sangam M Txw

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Verified Buyer
|

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Verified Reviewer
| map-marker Delhi, Delhi

My iron is not working

Tefal - My iron is not working
Tefal - My iron is not working - Image 2
Sir I am purchased from amejon Tefal Eco master stream iron dt.17/05/2021 .But few days problem this product is not heat &working.so pl help me Sangam maurya Mohaddipur gorakhpur u.p 857468****
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Preferred solution: Deliver product or service ordered

About

Related Companies

Groupe SEB, Rowenta, Krups, All Clad, Moulinex

Summary

Tefal is a large French company which belongs to Group SEB. The company was founded in 1954. The company specializes in kitchen ware and techniques. Customers can find a wide range of non-stick and stainless-steel cookware. Tefal offers such cooking appliances as nutritious cooking, toasters, deep fryers, ovens and much more. The company offers its products in the United States as well as in other countries of the world. Tefal gives one year of a guarantee on all its products. The guarantee is on the initial buyer and any subsequent owner within a warranty period. Customers can buy any products they are looking for online.

Tefal reviews and complaints

Tefal is ranked 307 out of 2839 in Appliances and Electronics category

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