Tefal
Tefal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tefal has 2.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the pots and pans, Good brand, Nice juicer.
Cons: Absent customer care, Could not supply broken part, Product life too short.Recent recommendations regarding this business are as follows: "AVOID", "Don't buy her", "Do not purchase from tefal", "To buy Tefal "Kopuklum" after it is updated and that they read the comments about the product", "Ghanta".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tefal has 2.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the pots and pans, Good brand, Nice juicer.
Cons: Absent customer care, Could not supply broken part, Product life too short.Recent recommendations regarding this business are as follows: "AVOID", "Don't buy her", "Do not purchase from tefal", "To buy Tefal "Kopuklum" after it is updated and that they read the comments about the product", "Ghanta".
Most users want Tefal to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
To register a complaint on my ironbox
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Verified Reviewer | Philadelphia, Pennsylvania*** for small lid
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Verified ReviewerDreadful product, worse customer relations!
Preferred solution: Apology
User's recommendation: AVOID
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Verified Buyer | Tisauti, SuceavaProdus de slaba calitate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew non stick pans are garbage
- Junk
Preferred solution: Just letting buyers beware
User's recommendation: Do not purchase from tefal
Cookware initiatives
User's recommendation: Don't buy her
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cairo, CairoGuarantee neglected
Dear sirs,
I bought an air fryer in June 2022 for 3000 LE in Egypt on-line from a company called "Altejarra".. I received it in its original package not sealed but it had a guarantee and an invoice.
I used it for 8 months and suddenly it stopped working.. I went to the representative in Egypt who told me that it's out of guarantee while it's still 8 months and that the guarantee is from the date of manufacture not the date of buy .. They told me that it will take 2 weeks to be repaired and that I have to call after 10 days to let them decide if it's under guarantee or not. I called on the date and they said they didn't decide about the guarantee and there is no new motors and that I have to ask again after 10 more days..
I contacted the customers protection organization in Egypt and unfortunately the took the side of the representative that there is no guarantee for me as the machine is produced in 2019..
They force me to pay 1150 LE to take my air fryer set with a new motor.. The strange is that they change the motor while they told me fefore that there was no motors due to the import problems in Egypt.
Please let me know if this is legal or not and if I had to pay or not.
Best regards
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Istanbul, IstanbulComplain about a product - Tefal "Kopuklum" Turkey
User's recommendation: To buy Tefal "Kopuklum" after it is updated and that they read the comments about the product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepairing tefal air fryer
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Verified Reviewer | Sunbury-On-Thames, EnglandTefal problems at customer service
I have a Tefal steam iron went faulty and trying to get it repaired for the last 2weeks and with no help from the customer service. I have contacted customer service and spoke to a person by the name of Lydia and she asked me to send an email which I promptly did and I had no repose from them then Called them to find out after a week and they are unable find my e mail and the she wanted me to pay £68.
pound for repair which I paid and have the iron available for collection by some one.. No instruction was given about packaging .
A person called to collect the iron and said it has to be packed in a box and will come to collect the following day but never turned up.
I have packed the iron in a box but I have not been sen an address label to be put on the parcel.
I received an email from Parcel force requesting me to write the address and and put a reference number IT314**** but I have not been sent an
address to put on the parcel.
Today 6th Sept 2022 the parcel is to be collected between 9am-6 pm but I have no address label or even for me to write the address I have no address sent by Tefal customer service.
I am very much disappointed by the service provided by Tefal. The iron Purchased quite expensive around 300+ pounds and the service provided
by the company is so poor.I thing some one should look at the problems at customer service to rectify this shortcoming
Preferred solution: Apology
Companies that still do business in Russia
Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.
We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.
Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.
A lot of major companies suspended their business in russia not to support the war.
However, there are still large international corporations that continue operating and paying taxes in russia.
Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.
Genius airfrier top glass not fixed
Preferred solution: Top Glass fixed
No ancer
- Product life too short
- Absent customer care
Preferred solution: My vacume replacement
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Verified Buyer | Jaipur, RajasthanMy Tefal Blissgliss Steam Iron not working
- Absent customer care
Preferred solution: Deliver product or service ordered
User's recommendation: Ghanta
My double sided frying pan is defective
Preferred solution: I want to replace or repair it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Delhi, DelhiMy iron is not working
Preferred solution: Deliver product or service ordered
About
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Tefal is a large French company which belongs to Group SEB. The company was founded in 1954. The company specializes in kitchen ware and techniques. Customers can find a wide range of non-stick and stainless-steel cookware. Tefal offers such cooking appliances as nutritious cooking, toasters, deep fryers, ovens and much more. The company offers its products in the United States as well as in other countries of the world. Tefal gives one year of a guarantee on all its products. The guarantee is on the initial buyer and any subsequent owner within a warranty period. Customers can buy any products they are looking for online.
Tefal is ranked 307 out of 2839 in Appliances and Electronics category
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